At Lunette, we are committed to providing high-quality window blind solutions and ensuring your satisfaction with every purchase. Below is our comprehensive refund policy outlining the procedures for cancellations, repairs, and returns.
Refund Eligibility & Timeframes
While we do not offer refunds for most purchases, we are dedicated to resolving any issues with damaged products. If your product arrives damaged, we will repair it free of charge.
Damaged Products
If your product arrives with any kind of damage, please contact us immediately. We will arrange for a free repair to ensure your window blinds meet our high standards of quality and functionality.
Cancellation Procedures
We understand that sometimes orders may need to be cancelled. You can cancel your order and receive a full refund by following these steps:
Cancellation Request: Submit your cancellation request via email at lunette.website@gmail.com or call us at +91 96331 88757 within 24 hours of placing your order.
Order Confirmation: Provide your order number and reason for cancellation.
Refund Processing: Once your cancellation is confirmed, we will process your refund. Refunds will be credited to your original payment method within 7-10 business days.
Non-Refundable/Non-Cancellable Items
Please note that custom-made products or personalized items are non-refundable and non-cancellable. These items are specifically tailored to your requirements, and as such, we cannot offer refunds or cancellations once production has commenced.
Contact Us
For any questions or further assistance regarding our refund policy, please contact our customer service team:
Email: lunette.website@gmail.com
Phone: +91 96331 88757
Thank you for choosing Lunette. We are dedicated to enhancing your living or working environment with our exquisite window treatments and ensuring your complete satisfaction.